Pepper Pets n More USA FAQ – Indoor Cat Store Questions

Have questions about our indoor cat products, shipping, or returns? We’ve compiled answers to the most common questions below. If you don’t find what you need, contact us and we’ll help.

 

1. What kind of store is Pepper Pets n More USA?

Pepper Pets n More USA is a small online store focused on products for indoor cats. We curate cozy beds and caves, space‑saving cat trees and towers, litter box furniture and smart toys that work well in apartments and small homes. We don’t try to carry everything; we choose items that make indoor life better for cats and their people.

 

2. Where do you ship from and how long does shipping take?

We work with trusted warehouse partners in the USA, Europe and Asia. Depending on the product and stock, your order may ship from a US or overseas warehouse. Typical delivery times to the US are 8–18 business days for smaller items (toys, grooming, some beds) and 10–25 business days for larger items (cat trees, rattan enclosures, self‑cleaning litter box, exercise wheel). For full details, see our Pepper Pets n More USA Shipping & Delivery page.

 

3. Do you offer free shipping?

We currently offer free shipping on orders over $300 USD within the United States. For orders under $300, shipping is calculated at checkout based on the products in your cart and your delivery address.

We’re a small indoor‑cat store and we work with multiple warehouse partners, so shipping costs can vary by item size and destination. You’ll always see the final shipping cost before you complete payment.

 

4. Can I return an item if my cat doesn’t like it?

You can request a return within 30 days of delivery for most products that are in original or gently used condition. Some items like opened food, treats or heavily soiled products can’t be returned for hygiene reasons. If your cat doesn’t like a bed or toy, email us at pepperpetsmanager@gmail.com with your order number and we’ll explain your options. For full details, see our Pepper Pets n More USA Returns & Refunds page.

 

5. What if my order arrives damaged or defective?

If something arrives damaged, defective or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. In many cases we can offer a replacement, partial refund or full refund depending on the situation. Do not throw away the item or packaging until we’ve replied.

 

6. Why are shipping times longer than Amazon or Chewy?

We curate specific indoor cat products and work with overseas manufacturing partners as well as US warehouses. That lets us offer unique pieces like rattan litter box enclosures, specific cat trees and smart toys at fair prices. The trade‑off is that Pepper Pets n More USA FAQ must be honest about longer shipping times than large local warehouses can offer.

 

7. Are your products safe for cats?

We select products that are widely used by cat owners and have good supplier ratings. That said, always supervise your cat when introducing a new toy or product, especially if they are strong chewers or adventurous climbers. If you have any concerns about safety, you can email us before or after you buy.

 

8. How can I contact you?

You can email us at pepperpetsmanager@gmail.com. Please include your order number and a brief description of your question.

 

If this Pepper Pets n More USA FAQ doesn’t answer your question, feel free to reach out and we’ll be happy to help.